Where does the shipment originate from? Shipments come from our main warehouse in Jakarta Utara, Pantai Indah Kapuk, Indonesia.
At what time does the shipment occur each day? Shipments take place at 5 pm every day from Monday to Saturday. No shipments on Sundays and public holidays. We will process orders made before 2 pm; if you purchase the order after 2 pm, your package will be shipped the next day.
Are there any offline stores? Yes, we currently have two offline stores located at Land’s End and Orange Groves, PIK 2.
What contact information can be used to reach you? Contacts: Online customer service: +62 877-7786-3642 Marketing team: +62 877-6333-2001 Kukai offline store (Land’s End): +62 877-7786-3640 Kukai offline store (Orange Groves): +62 878-3893-0707
If I receive an incorrect order, what should I do? Contact our customer service and refer to our return & exchanges policy page for guidance.
Can purchased products be exchanged? Yes, if you encounter any issues with your packages, please contact our customer service.
What payment methods are accepted? We accept all digital payment methods. Which includes credit cards, virtual accounts, bank transfers, e-wallet, QRIS, etc.
Which courier does Kukai use for shipping? We use JNE for shipping.
How long does it take for packaging and shipping? For Jabodetabek, it takes 1-2 days; outside Jakarta, it takes 3-5 days.
What if I want to obtain the tracking number for my order? You can find the tracking number in your account information to monitor your order.
